We are seeking a talented Product Designer with a focus on CRM and customer engagement to join our growing solutions team. This individual will be responsible for designing consumer-centric journeys and scalable design systems across digital touchpoints, including email, in-app, and web communication. The ideal candidate will thrive in Figma, translating complex ideas into seamless, intuitive experiences that drive engagement and retention.
Journey design
Design and prototype end-to-end user journeys across CRM channels such as email, rich push notifications, in-app messages, and web messaging.
Map and optimise customer touchpoints to enhance the user experience and drive measurable engagement outcomes.
Collaborate with CRM strategists, marketers, and developers to implement user-centered design principles across all engagement initiatives.
Design systems
Develop and maintain scalable design systems that ensure consistency across multiple channels and platforms.
Build reusable Figma component libraries for rapid design and iteration across different communication channels.
Ensure all designs are responsive, accessible, and aligned with brand guidelines.
Collaboration
Work closely with the Tech Specialist, CRM teams, and external partners to design for personalisation and data-driven experiences.
Partner with developers to ensure accurate implementation of design specs and interactions.
Participate in design reviews and provide constructive feedback to improve overall team output.
Present and align with various stakeholders across the clients' business.
Operational delivery
Lead the design execution of CRM campaigns and automations, delivering high-quality design assets that meet project deadlines.
Prototype interactive elements and micro-interactions to enhance communication effectiveness.
Analyse A/B testing with the execution team to inform design decisions and optimise engagement.
Innovation and trends
Stay current with design and technology trends within CRM and digital engagement.
Experiment with emerging technologies and design approaches to drive innovation in customer communication.
Advocate for design thinking and customer-centricity within the organisation.
Agency life
Excellent communication and collaboration skills, with the ability to explain design decisions to non-design stakeholders.
Ability to present information to clients in a visually engaging and easy-to-understand way, ensuring clarity and simplicity in complex design concepts.
Proven experience (3-5 years) as a Product Designer, UX/UI Designer, or similar role, with a focus on CRM, lifecycle marketing, or customer engagement.
Experience working within a consultancy or agency environment, managing multiple clients and projects.
Strong proficiency in Figma, including creating component libraries and prototyping.
A solid understanding of designing for email, push notifications, and in-app/web experiences.
Experience working with customer data, personalisation, and dynamic content in design workflows.
Strong portfolio showcasing CRM or engagement design work.
Understanding of Email specific design considerations such as dark mode optimisation, accessibility and functionality/compatibility constraints.
Experience designing for fintech, SaaS, or subscription-based products.
Familiarity with Braze, Iterable, or similar customer engagement platforms.
Experience with Stripo or similar no-code editors.
We believe in diversity and that different people and backgrounds bring different perspectives; perspectives that are imperative when working with CX/CRM.
Please fill in your details below and we will reach out within 14 days if we wish to proceed with your application. Whilst we try to respond to all applicants, we cannot commit to responding to all unsuccessful applicants.
