At SCHMACK, we are driven by our manifesto on growth through customer-centric technology. We are seeking a CRM Project Manager to join our pioneering team and lead projects that enhance our customer engagement strategies through best-in-breed CRM platforms. This role will manage strategic and operational CRM initiatives that leverage technology to drive meaningful customer connections and improve overall customer experience.
CRM project planning and execution: Develop and execute comprehensive CRM project plans that outline tasks, timelines, milestones, and resources. Lead CRM-focused projects from conception through completion, ensuring they align with SCHMACK’s customer-centric technology goals.
Stakeholder engagement: Act as the primary liaison for project stakeholders, managing communication to ensure they are informed, aligned, and engaged throughout the project lifecycle.
CRM resource management: Efficiently allocate resources, including team members and third-party vendors, to ensure successful project delivery that meets CRM objectives.
Performance evaluation: Monitor CRM project performance against expected outcomes, utilizing data insights to drive decisions, adjustments, and optimizations throughout the project.
Innovation and improvement: Use insights from CRM project outcomes to continuously improve processes, platforms, and strategies, ensuring alignment with SCHMACK’s manifesto and customer engagement goals.
The SCHMACK way: Embrace SCHMACK’s commitment to raising the bar by putting the client first and taking full ownership of your projects. We believe in empowering our team to exceed expectations while placing the client’s needs at the forefront of every decision.
Need to have: Proven experience in managing CRM projects, with a strong focus on customer engagement and optimizing CRM platforms to deliver results.
Need to have: Expertise in stakeholder management, ensuring clear communication and alignment throughout the CRM project lifecycle.
Need to have: Strong understanding of CRM-related risk and compliance management, particularly in the context of marketing technology.
Need to have: Excellent organizational and resource management skills, with a proven track record in coordinating cross-functional teams and external vendors for CRM success.
Need to have: Analytical mindset with the ability to assess CRM project performance and make data-driven improvements.
Nice to have: Hands-on experience with leading CRM platforms (e.g., Braze, HubSpot, Salesforce, Mixpanel) to drive customer engagement strategies.
Nice to have: Familiarity with agile project management methodologies and tools (e.g., Jira, Asana) in a CRM project context.
Need to have: Strong communication skills and the ability to collaborate in a cross-functional environment, working closely with marketing, tech, and customer success teams.
Need to have: A passion for driving innovation and continuous improvement, always in alignment with SCHMACK’s manifesto on customer-centric technology.
We believe in diversity and that different people and backgrounds bring different perspectives; perspectives that are imperative when working with CX/CRM.
Please fill in your details below and we will reach out within 14 days if we wish to proceed with your application. Whilst we try to respond to all applicants, we cannot commit to responding to all unsuccessful applicants.
